APC AP9600 Ficha Técnica descarregar pdf (Página 10)

6 Warranty and Service

Warranty and Service

Limited

warranty

APC warrants the Expansion Chassis to be free from defects in

materials and workmanship for a period of two years from the

date of purchase. Its obligation under this warranty is limited to

repairing or replacing, at its own sole option, any such

defective products. This warranty does not apply to equipment

that has been damaged by accident, negligence, or

misapplication or has been altered or modified in any way. This

warranty applies only to the original purchaser.

Obtaining

service

To obtain support for problems with your Expansion Chassis:

1. Note the serial number and date of purchase.

2. Contact Customer Support at a phone number on the

back cover of this document. A technician will try to

help you solve the problem by phone.

3. If you must return the product, the technician will give

you a return material authorization (RMA) number. If the

warranty expired, you will be charged for repair or

replacement.

4. Pack the unit carefully. The warranty does not cover

damage sustained in transit. Enclose a letter with your

name, address, RMA number and daytime phone num-

ber; a copy of the sales receipt; and a check as payment.

if applicable.

5. Mark the RMA number clearly on the outside of the

shipping carton.

6. Ship by insured, prepaid carrier to the address provided

by the Customer Support technician.

expansion chassis.book Page 6 Thursday, October 11, 2001 1:29 PM

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APC AP9600 Ficha Técnica Página 10