APC Network Management Card AP9617 Guia do Utilizador descarregar pdf (Página 174)

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USER’S GUIDE

network management card

167

Obtaining service

To obtain support for problems with your Network Management Card:

1. Note the serial number and date of purchase. The serial number is on

the Management Card itself and on the Quality Assurance slip shipped

with the card.

2. Contact Customer Support at a phone number listed under APC

Worldwid Customer Support at the end of this manual. A technician will

try to help you solve the problem by phone.

3. If you must return the product, the technician will give you a return

material authorization (RMA) number. If the warranty expired, you will

be charged for repair or replacement.

4. Pack the unit carefully. The warranty does not cover damage sustained

in transit. Enclose a letter with your name, address, RMA number and

daytime phone number; a copy of the sales receipt; and a check as

payment, if applicable.

5. Mark the RMA number clearly on the outside of the shipping carton.

6. Ship by insured, prepaid carrier to the address provided by the

Customer Support technician.

Recycling the Battery

The Network Management Card contains a removable, lithium coin-cell

battery. When discarding this battery, you must follow local rules for

recycling.

Caution

The Network Management Card is sensitive to static

electricity. When handling the Management Card, touch only

the end plate while using one or more of these electrostatic-

discharge devices (ESDs): wrist straps, heel straps, toe

straps, or conductive shoes.

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APC Network Management Card AP9617 Guia do Utilizador Página 174